Refund Policy

Cancellation Refunds

If you choose to cancel your booking, Z-Haul will issue a full refund minus a $25 non-refundable service fee.

This fee covers administrative, processing, and scheduling costs already incurred during your booking.

How Refunds Are Processed

Refunds are processed securely through Square.

Refunds are issued only to the original payment method used at the time of booking.

Once processed, refund timelines depend on your bank or card provider, typically 5-10 business days.

Non-Refundable Situations

Z-Haul will not provide a refund in the following cases:

• You were not present at the delivery location at the scheduled time
• Delivery could not be completed due to inaccurate or incomplete address information
• Unsafe or inaccessible delivery environment
• Service already completed or substantially underway
• Completed delivery / pickup transactions

Rescheduling Instead of Cancelling

If you would prefer to reschedule instead of cancel, Z-Haul will accommodate your request based on availability.

Rescheduling does not incur the $25 cancellation fee.

Questions or Refund Requests

For support with refunds or cancellations, please contact: